Amazon.com Capacity Planner- Intern only for MBA Campus Hires. Applicable for current batch on campus (Referrals not accepted) in Bangalore, India

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 4 years of launching our India operations, we have expanded our offering to over 100 million products across hundreds of categories. We are transforming the way India buys and sells and our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions.

About the Role

Capacity Planner Intern

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional analyst who can diagnose and solve complex business problems by analyzing data and providing recommendations, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive new innovations in the customer service industry to join us as Capacity Planning Analyst, Worldwide Capacity Planning team. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

Responsibilities Include

The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership. He/she will:

  • Forecast contacts and plan capacity for worldwide contact center network for Amazon customer service.

  • Cost and service optimization for customer service organization spread across 20+ countries worldwide.

  • Manage headcount staffing and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies.

  • Develop forecasting models that captures the dynamics of retail and digital e-commerce business.

  • Build short/long term operational plans for different global sites to optimize variable costs associated with staffing

  • Improve performance to plan by identifying, measuring and managing key metrics related to customer service

  • Capture the right metrics to influence stakeholders and measure success

  • Lead critical projects to improve planning and forecasting efficiency for global operations.

  • Participate in global customer service initiatives and project roll outs to cater to growing business needs

  • Coordinate with internal and outsourcing network operation teams to meet business service levels.

  • Promote process improvement and standardization of processes across all sites in the network

Stipend and Benefits

· The Internship Stipend will be INR 85,000 per month.

· Stipend is payable in accordance with the Company’s standard payroll practice and subject to applicable withholding taxes.

· Flight tickets in economy class (on ward and return for internship).

· The candidates are also eligible for 15 days accommodation and 7 days cab on request.

· Monthly food coupons.

· Free HOH (Home –Office-Home) for duration of internship.

  • Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute.

  • At least 2- 4.5 years of work experience.

  • Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment.

  • Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability.

  • Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly).

  • Proficient in Microsoft Excel and comfortable in dealing with large amounts of data.

  • Experience in operations management/ planning role will be an added advantage.

  • Some programming experience is a plus to automate tools whenever appropriate

  • This is a global role where key stakeholders are spread across geography/time zones. Concerned individual should be motivated/flexible enough to work in US/Europe day time.

  • Experience with statistical programming languages (i.e. R, SAS, Matlab).

  • Experience utilizing SQL, VBA.

· Application of data mining/machine learning algorithms is preferred

AMZR Req ID: 559085

External Company URL: www.amazon.com