Triumph Group, Inc. Desktop/Helpdesk Intern in Berwyn, Pennsylvania

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

This position is for a Desktop / Helpdesk Support Intern who will provide end user and server level support to our corporate office. The position will also offer opportunity to participate in enterprise projects in a team setting.

Principal Accountabilities:

  • Provide helpdesk support to executive user community.

  • Participate in centralized helpdesk support for the enterprise using a ticket system.

  • Deployment of desktops and laptops with Windows O/S.

  • Troubleshoot and correct system malfunctions.

  • Provide end user training as needed.

  • Hardware support (Desktop, Laptop, Server).

  • Application support (MS Office Suites, Anti-Virus, etc.).

  • LAN Administration.

  • Email Administration (MS Outlook).

  • Create documentation on processes and procedures.

  • Other duties as assigned.

  • Adhere to all IT policies and procedures.

Position Competencies:

  • Problem analysis and resolution.

  • Ability and willingness to continue to expand knowledge and experience base.

  • Ability to prioritize and complete assigned tasks within required deadlines.

  • Drive and resourcefulness in making contributions both inside and outside areas of specifically assigned responsibilities.

  • General understanding of business processes.

  • Customer Service orientation.

  • Ability to communicate clearly both verbally and in writing.

  • Ability to function as part of a team.

  • Ability to apply appropriate tools and techniques.

  • Enrolled and pursuing a degree in Computer Science or a related field.

  • Strong understanding of TCP/IP, DNS, and DHCP.

  • Experience with Ticketing System.

  • Experience with Windows 7 & 10.

  • Experience with Office 365.

  • Experience with Active Directory in Windows 2008 or 2012 environment.

  • Familiar with virtualization technologies such as VMware.

  • Knowledge of supporting VPN.

  • Experience with Dell Desktops/Laptops, HP Servers & iOS Devices.

  • Excellent communication skills.

Requisition Number: 13619

Security Clearance Required?: Unspecified

Relocation: No

External Company Name: Triumph Group, Inc.

External Company URL: