VMware Deal Desk Operations Associate Intern in Cork, Ireland

Location: Cork, Ireland

Start date: January 2018

VMware is a global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading virtualization technology, our solutions deliver a new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application.

With 2015 revenues of $6.6 billion, VMware has more than 500,000 customers, more than 75,000 partners, and 19,000+ employees in 120+ locations around the world. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you've always dreamed about? Dare to explore at careers.vmware.com

The Deal Desk Operations Associate Intern will be reporting directly to the Senior Operations Manager responsible for project delivery, process optimization, reporting and training delivery in the Deal Desk team.

Key responsibilities include:

  • Reporting Coordination:

  • Maintain existing Excel Reports on deal activity and create new reports as required

  • Coordinate team reporting updates and consolidate data into a report

  • Prepare and communicate key metrics on a weekly and quarterly basis to Management

  • Engage with internal departments to identify needs and collect feedback on our reporting

  • Translate business needs into comprehensive reporting

  • Case Management Tool Coordination (CMT in Salesforce.com):

  • Monitor CMT queues for case assignment as required

  • Analyse data and identify defects using Six Sigma principles to maintain a high data quality standard

  • Prepare and communicate data quality metrics to Regional Deal Desk Managers

  • Collect and consolidate team feedback to translate into tool enhancements

  • Maintain a tracker on tool enhancements to ensure progress and delivery

  • Participate to testing as required

  • Administrate the team SharePoint

  • Document new processes implemented

  • Strive to meet or beat project deadlines

  • Special projects and ad-hoc reporting as needed

Candidate Profile:

  • Previous software industry, deal desk, Finance, Operations or pricing experience is an advantage

  • Primary degree in commerce, business studies or equivalent

  • Must be a self-starter, highly analytical, with sound decision-making skills

  • Ability to independently multitask and prioritise responsibilities

  • Ability to think creatively to solve business problems

  • Strong communication and interpersonal skills

  • Must be able to work well with sales as well as internal departments such as finance and legal

  • Strong MS Excel skills required (complex formulas, pivot tables, understanding of macros)

  • Experience with CRM applications (especially Salesforce.com) an advantage

  • Fluency in English essential, Fluency in another language an advantage

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.