Washington State DSHS Information Technology Trainee/Intern in Lacey, Washington


Are you ready to put your experience as an information technology specialist to work?

The Department of Social and Health Services (DSHS), Aging and Long-Term Support Administration (ALTSA), is seeking a motivated Information Technology Trainee/Intern to join our team to provide customer support within the Technical Services unit of Management Services Division (MSD) for Aging and Long-Term Support Administration (ALTSA) and Developmental Disabilities Administration (DDA) staff at Headquarters (HQ). This permanent position is located in Lacey, WA.

This position is responsible for assistance in supporting and troubleshooting the HQ, ALTSA and DDA systems and network resources at HQ. Assists in ensuring availability and integrity of mission-critical systems supporting the diverse business needs, various facilities and multiple computing environments Aging and Long-Term Support Administration (ALTSA) and Developmental Disabilities Administration (DDA).

Some of what you will be doing:

  • Install and configure hardware such as computers, monitors, mice, keyboards, printers, FAX machines, switches, Wireless Access Points, Wireless extenders.
  • Install and configure software such as Microsoft Windows, MS Office, Linux, CARE, TIVA, FMS, PASRR, CASIR, IR, QANS, QA, APS Intake.
  • Report emerging trend findings.
  • Document resolutions to issues in Administration's Helpdesk system.
  • Audit IT resources as directed.
  • Track inventory using designated service management software.
  • Deploy agency hardware and software.
  • Support Wireless Devices for Administrations.
  • Other duties as assigned.

Who should apply?

High School Diploma/GED or equivalent AND proficiency in information technology gained through experience or training in a computer technology such as: word-processing, spreadsheet software, database programs, hardware installation, programming, web authoring tools, graphic design, etc.


Students of accredited colleges who have completed their freshman year or are currently enrolled in a vocational program in the information technology field.

Desired Experience and Competencies:

  • Working knowledge of network protocols
  • Working knowledge of basic physical computer components and architectures, including the functions of various components and peripherals

For questions about this job number *(05453), *please contact Sharon Sterling at (360) 725-5861 or via email Sharon.sterling@dshs.wa.gov.

Supplemental Information

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process for this job announcement in an alternative format may contact a Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Salary: $2,074.00 - $2,665.00 Monthly

Location: Thurston County – Lacey, WA

Job Type: Full Time - Permanent

Job Number: 2017-05453

Department: Dept. of Social and Health Services

Closing: 6/23/2017 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov