JetBlue Airways Intern, Customer Experience Programs in Long Island City, New York

Intern, Customer Experience Programs

Position Summary

The Intern, Customer Experience (CEX) Programs will support the Customer Experience Programs team in designing, implementing, and overseeing cross-functional initiatives that deliver a personal, helpful, and simple travel experience for Customers. The Intern will support the team by coordinating various administrative tasks, supporting quarterly project tracking, organizing documentation and presentations, and maintaining a cohesive and collaborative team environment through various tools and processes. The Intern will be exposed to and be expected to develop key relationships with stakeholders, including Airports, IT, Commercial and other cross-functional divisions.

Essential Responsibilities

  • Support team by planning and booking travel, accommodations, and other activities

  • Support leadership by managing expense reports, travel plans, and other scheduling as needed

  • Attend project meetings and record notes for use by involved stakeholders

  • Maintain team SharePoint, shared drive, and shared calendar

  • Ensure key information and documentation under the CEX workgroup is up-to-date, organized, and accessible

  • Prepare materials such as internal communication drafts, project and leadership presentations, and briefing materials

  • Oversee quarterly tracking of all projects under the CEX workgroup

  • Ad hoc duties as needed

Minimum Experience and Qualifications

  • Currently enrolled in or recently graduated from an accredited college or university with focus in Aviation, Business, IT, or related field

  • Knowledge of, and passion for aviation, travel, customer experience, or related disciplines

  • Knowledge of SharePoint, Outlook and Microsoft Office

  • Strong knowledge and comfort with PowerPoint and Excel

  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment

  • Strong attention to detail

  • Effective written, verbal and presentation skills

  • Experience organizing/coordinating projects while providing exceptional customer service

  • Available for occasional overnight travel (less than 10%)

  • In possession of valid travel documents with the ability to travel in and out of the United States

  • Must pass a ten (10) year background check and pre-employment drug test

  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • Previous airline experience

  • Presentation and/or public speaking experience

Crewmember Expectations:

  • Regular attendance and punctuality

  • Yea, can I copy and paste

  • Well groomed and able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))


  • Computer and other office equipment

Work Environment:

  • Normal Office Environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Job ID #:33726Location:Long Island City, NY

Area of Interest:Customer ServiceLocation Code:LSC Long Island City SC: Long Island City Support Ctr ( JetBlue )

Employment Status:Intern or Other Job Types

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.