JOB REQUIREMENTS: IT Support Intern - PT (1700024K) Position Purpose The IT Support Intern is responsible for providing basic day-to-day technical support for the Marcus Hotels and Resort properties. The Support Technician Intern, supports and repairs IT hardware, software, and applications to maintain operational efficiencies. The Support Technician I also fulfills basic user requests, permissions, and hardware set ups. This is an entry level position with an emphasis on growth and learning. Essential Functions * Provide first tier technical support and incident management for resort hotel systems and employees; escalate complex technical problems to second tier support * Respond to and resolve group or guest user issues * Respond and resolve first tier user access requests * Provide mobile device support for cellphones and tablets * Troubleshoot and escalate hardware, software and application incidents for 3rd party service vendors * Provide workstation hardware and software maintenance and support (200 Workstations) * Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems * Build hardware using PC imaging system and install/remove applications * Perform technical tasks on projects EOE M/F/D/V/SO ***** OTHER EXPERIENCE AND QUALIFICATIONS: Position Requirements 1) Requires a High School Diploma, G.E.D or equivalent 2) Requires up to 2 years of experience supporting IT operations 3) Basic understanding of the following technologies: * Microsoft Operating Systems, Windows 7 & 8 * Microsoft Office Suite * Cellular and tablet technologies, OS, and applications (iOS, Android) * Basic Active Directory functionality * Wireless and networking knowledge * Telecommunications knowledge * Basic PC hardware knowledge 4) Excellent incident identification and problem solving skills 5) Excellent customer service skills 6) Requires excellent verbal and written communication skills 7) Ability to interact professionally and effectively with all levels 8) Must be strong at both working as part of a team and independently as required 9) Ability to prioritize workload based on business needs and perform duties under deadline pressure 10) Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment 11) Detail-oriented and dedicated to follow-through in all work ***** APPLICATION INSTRUCTIONS: Apply Online: