New York City Department of Education Director, Student Internship Management Services in NEW YORK, New York

(Those who previously applied need not re-apply)

Position Summary: The New York City school system is the largest in the country, composed of approximately 1.1 million students and 70,000 teachers in over 1,800 schools.

The Office of Postsecondary Readiness (OPSR), as part of the Division of Teaching and Learning (DT&L;), is charged with developing strategy, program models, resources, and policy for increasing capacity across DOE schools in ways that will significantly increase the number of students who graduate college and career ready and persist through their postsecondary choices. Among the efforts underway within OPSR are a number of Equity and Excellent Initiatives, including College Access for All, Computer Science for All, and the expansion of Career and Technical Education (CTE).

OPSR, as a part of its support for schools offering CTE programs, manages the onboarding and payroll processes for 2500-4000 students each year who are placed in high-quality internships related to their CTE field of study. OPSR uses a customized, Internship Management System (IMS) to track funding allocations to schools, enroll students, track payroll and time, generate reports, and communicate with schools, students, employers and parents. The team also provides technical guidance and administrative support for school and employer partners, accurate data to support measurement of program effectiveness and equitable distribution of resources, and information to support the development of OPSR policy and resource allocation for work-based learning (WBL) programs.

The Director manages a team of three full-time staff and additional consultants and summer staff who work collaboratively with other members of the team to administer management support for internship programs across the CTE portfolio. The Director also manages the relationship with an external payroll vendor who operates an online data system (Internship Management System) in which students are enrolled, payroll hours are entered, payment is generated, and funding streams are tracked. The team works with upwards of 100 schools and numerous employers to allocate funds, onboard students, and provide training on the use of the IMS. The team communicates NYS State and City labor laws and regulations, tracks a number of public and private funding streams with specific requirements, communicates with schools, and maintains day-to-day oversight of the implementation of student payroll systems. Performs related work.

*Reports to: *Executive Director of Strategy and Operations

Direct Reports:2 Managers of School Partnerships and the Project Associate; multiple part-time staff.

*Key Relationships: *The CTE team within OPSR; OPSR’s Operations, Finance and Research team; school Work-Based Learning (WBL) Coordinators and Assistant Principals of Operations; CTE Market Maker Program Directors (NYC Academies Office, Virtual Enterprise Office, and Justice Resource Center). Liaises with appropriate field and central contacts managing school and central operations, including HR, Payroll, Pupil Transportation, etc. Serves as a point-of-contact regarding non-instructional matters for external WBL constituents, including community groups and City agencies.


Operations and Support

  • Supervise the Student Internship Management Services Center that is responsible for onboarding and payroll for 2500-4000 CTE student interns and related work-based learning experiences annually in three cycles - Summer, Fall and Spring.
  • Manage a staff of 3 people that will be responsible for interfacing with schools on using the Internship Management System (IMS) which tracks student hours and student payroll.
  • Lead the team in reviewing funding applications and allocating upwards of $4M in multiple funding streams to over 75 schools to fund 2500-4000 students to participate in paid internships and work-based learning experiences.
  • Lead team in collaborating with the schools, students, parents, and employers to onboard and place 2500-4000 students each year in three cycles of internship placements.
  • Oversee and coordinate day-to-day operations and provide leadership and direction to staff.
  • Establish policies related to the following:
  • requirements for internship placement sites; determining whether internship assignments are aligned to career areas of study;
  • suitability of employer screening processes e.g., whether students can be asked to take a drug test, complete a background check, etc.);
  • working in consultation with prospective employers to determine which steps are required for students to initiate work;
  • conflict resolution if employer or student has grievances in regards to performance or working conditions; and
  • visitation schedule and checklist to ensure worksite and placement is meeting the needs of students.
  • Collaborate on efforts in an integrated fashion with the CTE team around funding decisions, program implementation, and reporting on implementation.
  • Establish protocols for evaluating the appropriateness of the worksite and whether the experience effectively contributes to student learning related to area of study and support for student professional development.
  • Provide guidance and support to CTE schools/programs and WBL Coordinators in using the IMS and resolve problems as necessary.
  • Provide ongoing analysis of the IMS to evaluate effectiveness and determine what types of operating changes are appropriate.
  • Ensure effective communication between the staff and the Office of Postsecondary Readiness Operations team.


  • Manage a student payroll budget of $4M with discrete allocations to over 75 different schools to support 2500-4000 students; track student payroll expenditures against each of those school allocations, and make multiple budget adjustments during the year with the schools as actual vs. projected expenditures are determined.
  • Oversee team budget and work with Senior Director of Finance and Operations to determine available funding sources for student wages.
  • Work with external contracted Student Payroll Services vendor to manage the system.
  • Manage the application process for schools to apply for student internship funding and lead decision-making around the disbursement of funds across internship programs.
  • Monitor student hours and expenditures to ensure that schools are on track for spending down internship funds; communicate with schools about their available funding.
  • Collaborate with the CTE Team around the development and implementation of systems, policies, and communications to support schools and industry partners in expanding work experience opportunities for students.
  • Arrange and disseminate materials and guidance for students preparing for WBL experiences, including training plan forms and agreements for use by students, WBL coordinators, and industry partners.
  • Manage the development and dissemination of materials that capture best practices in WBL to school program staff.

Qualification Requirements:


  1. A master’s degree from an accredited college in a field related to the position andthree (3) years of full-time progressively responsible professional experience in education administration in one or more education-related areas, at least eighteen (18) months of which must have been in a managerial capacity; or
  2. Graduation from an accredited college with a baccalaureate degree and four (4) years of full-time progressively responsible professional experience, as described in “1”; or
  3. A satisfactory combination of education and/or experience which is equivalent to “1” above including teaching experience towards meeting the general experience in “1” above; however, all candidates must have the eighteen (18) months of managerial experience.


  • Experience managing budgetary aspects of programs or projects.
  • Experience in operations, data-based research, or business management (including business process design), training, and/or recruitment, preferably in one or more industries outside of education.
  • Expert-level ability in Microsoft Excel and Access.
  • Excellent interpersonal skills in dealing with education and non-education personnel internal and external to the DOE.
  • Superior organizational skills and attention to detail.
  • Ability to work in a fast-paced environment, and to prioritize and drive results.
  • Ability to work with diverse constituencies.
  • Internal candidates preferred.

Salary: $82,805+

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

Please include a resume and cover letter with your application.

Applications will be accepted through September 27, 2017 until 3:00 p.m.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.


It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at

Tracking Code: 12518

Job Location: NEW YORK, New York, United States

Position Type: Full-Time/Regular

New Posting: No

Readvertisement: Yes

Recanvass: N/A

District: N/A