Concur iXp Intern - Service Coordinator with French in Prague, Czech Republic
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iXp Intern - Service Coordinator with French
Job ID #: 15456
Location: Czech Republic-Prague
Functional Area: Administrative
Department: Global Services-Client Services EMEA
Position Type: Intern
Education Required: Not Indicated
Experience Required: Not Indicated
Concur, an SAP company, imagines the way the world should work, offering cloud-based services (Software as a Service) that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about Concur:
Serving over 32 million of users in more than 100 countries
Reward by Glassdoor as one of the best places to work in 2016, 2017
As an Intern – Service Coordinator you will be part of the iXp SAP program running at Concur and SAP Ariba in Prague. This is a 6 moth paid internship program running on 70-20-10 model (70% on the job, 20% additional learning opportunities, 10% social and fun events). Starting date: July 2017.
What the intern assignment will be about:
The Concur Service Coordinator team plays a big part in Concur Global Services Organization. They are engaged with customers in different stages: pre-implementation - after signing contract they engaged with the customers and prepare them for the implementation itself; implementation - reengage with customer on at-risk projects; post-implementation – follow up with assigned customers on issues after the implementation and support of Phase 2/Expansions projects (implementing additional functionalities to their existing Concur solution).
How you will do it
Be involved in real Expansion projects assignment to the respective Implementation teams
Support and work on at-risk projects in order to re-engage them with Implementation team
Liaise Concur internal resources to ensure understanding and clear communications.
Promote internally about the Service Coordinator role and responsibilities, key tools, processes.
Reporting Position Requirements What it takes:
Pursuing a bachelor’s or master degree in International trade; Business administratin, Informatic or similar
Motivation to work within IT industry and with IT products
Fluent English; fluent French
Ability to work 20 hrs/week (flexible)
Experience with Business Analysis
Interest in SaaS (Software as a Service) consulting
Be a self-starter with a go-getter attitude
Curiosity and passion for quality What you will gain from the 6 month experience:
Learn about the pre-implementation, implementation processes and project management of SaaS
Developing client facing skills and internal communication skills
Learning on how to cross-functionally cooperate within international environment