Concur iXp Intern - Service Coordinator with French in Prague, Czech Republic

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iXp Intern - Service Coordinator with French

Job ID #: 15456

Location: Czech Republic-Prague

Functional Area: Administrative

Department: Global Services-Client Services EMEA

Position Type: Intern

Education Required: Not Indicated

Experience Required: Not Indicated

Relocation Provided:

Position Description

Concur, an SAP company, imagines the way the world should work, offering cloud-based services (Software as a Service) that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Quick facts about Concur:

  • Founded 1993

  • Serving over 32 million of users in more than 100 countries

  • Reward by Glassdoor as one of the best places to work in 2016, 2017

As an Intern – Service Coordinator you will be part of the iXp SAP program running at Concur and SAP Ariba in Prague. This is a 6 moth paid internship program running on 70-20-10 model (70% on the job, 20% additional learning opportunities, 10% social and fun events). Starting date: July 2017.

What the intern assignment will be about:

The Concur Service Coordinator team plays a big part in Concur Global Services Organization. They are engaged with customers in different stages: pre-implementation - after signing contract they engaged with the customers and prepare them for the implementation itself; implementation - reengage with customer on at-risk projects; post-implementation – follow up with assigned customers on issues after the implementation and support of Phase 2/Expansions projects (implementing additional functionalities to their existing Concur solution).

How you will do it

  • Be involved in real Expansion projects assignment to the respective Implementation teams

  • Support and work on at-risk projects in order to re-engage them with Implementation team

  • Liaise Concur internal resources to ensure understanding and clear communications.

  • Promote internally about the Service Coordinator role and responsibilities, key tools, processes.

  • Reporting Position Requirements What it takes:

  • Pursuing a bachelor’s or master degree in International trade; Business administratin, Informatic or similar

  • Motivation to work within IT industry and with IT products

  • Fluent English; fluent French

  • Ability to work 20 hrs/week (flexible)

  • Experience with Business Analysis

  • Interest in SaaS (Software as a Service) consulting

  • Be a self-starter with a go-getter attitude

  • Curiosity and passion for quality What you will gain from the 6 month experience:

  • Learn about the pre-implementation, implementation processes and project management of SaaS

  • Developing client facing skills and internal communication skills

  • Learning on how to cross-functionally cooperate within international environment