SAIC Innovation Center IT Helpdesk Intern in San Jose, California

  1. Assists with IT system, service, network and facility maintain/monitoring/troubleshooting.

  2. User account maintenance.

  3. IT inventory / assets tracking.

  4. Training manual / system guide / configuration management database compose and revise

  5. Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, hardware and network. Follow up with customers to ensure issue has been resolved.

    1. Other duties and projects as assigned


  1. Junior or Senior status in IT related program at a university or college in good academic standing

  2. Basic knowledge of overall IT operations

  3. Ability to work independently and adapt to changing priorities while multitasking effectively

    1. Excellent verbal and written communication /documentation skills