Vail Resorts ST - Guest Services Leadership Internship, Full-time (Winter) in Canada

Whistler Blackcomb’s Mission Statement is “To create memories as the best mountain experience again and again.”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

Start Date: October 2017

End Date: mid April 2018

Term: Temporary, Full-time, Paid Internship

You must be able to commit to the entire winter season

* This position is open to Canadian post-secondary students ONLY *

Job Summary :

A Guest Relations Host is expected to market the products, services, programs, benefits and qualities of both Whistler and Blackcomb Mountains to our guests. They will ensure accurate information and assist our guests making the best mountain experience possible.

What you’ll be doing:

  • Give personalized service that promotes and sells mountain products and services that create an exceptional experience, inspiring our guests and staff to return again and again.

  • Reflect at all times Whistler Blackcomb’s commitment to first class service by being a high-profile ambassador of the Whistler Resort.

  • Provide accurate information to our guests as it pertains to all aspects of Whistler-Blackcomb Mountain operations and Whistler Resort.

  • Seek out accurate information when needed in order to answer all guests’ questions.

  • Handle all walk-in guest inquiries and complaints in a professional and competent manner, employing a win-win attitude.

  • Know and be up-to-date on all prices, programs, events and policies of Whistler-Blackcomb.

  • Pro-actively promote and sell all programs available on Whistler-Blackcomb Mountains offering guidance in the selection of programs appropriate to the needs of our guests.

  • Carry out all procedures required for all ticketing, season pass and regular program sales on a computerized sales system as well as ticket selling and lift validation when needed.

  • Assist in meeting departmental and company objectives.

  • Handle, record and deposit all monies received and complete all cash out procedures required.

  • Responsible and accountable for all sales transactions completed (including discounts, complimentary products, Service recovery products issued and any returns/credits provided).

  • Foreign language speaking Guest Relations Hosts will assist guests whose first language is not English by providing interpreting services in all required situations.

  • Perform other duties as assigned by the supervisor.

  • We are a company that works together and throughout the season you may be required to assist other departments as needed.

  • Always show up on time, in uniform, and adhere to the grooming policy!

Qualifications:

  • Demonstrate our core values: Safety First, Striving to be the best, and showing that We Care

  • Previous customer service and sales experience.

  • Ability to multi-task and problem solve.

  • Can handle and find winning solutions within company policy to conflict resolution situations.

  • Mature, friendly and well-groomed.

  • Computer literacy and previous experience with computerized sales and reservations systems.

  • Minimum 30wpm typing.

  • Excellent knowledge of Whistler Blackcomb Mountains and/or Whistler Resort a valuable asset.

  • A positive team player.

  • Second language is an asset

  • Broad experience in all aspects of customer service.

  • Proof of clear criminal record check.

Reach Your Peak at Vail Resorts! You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join us, and re-imagine a mountain resort experience with us.

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest.

Application Close Date: August 27th, 2017