Moet-Hennessey Customer Experience Internship - Janvier 2018 in France

Customer Experience Internship - Janvier 2018

  • Société : Givenchy S.A.

  • Lieu : France

  • Secteur d'activités : Mode & Maroquinerie

  • Type de contrat : Stage

  • Métier : Marketing

  • Expérience requise : Débutant

  • Référence : GIV00448

  • Date de publication : 10.09.2017

Poste

The Customer Experience Intern will have to support the clienteling strategy within the global Customer Experience team.

What will be your missions?

  • Assist the team in the coordination of global clienteling strategy and ensure a clear reporting of all actions.

  • Communicate with the Regions to collect feedback on past initiative and identify best practices to share with Headquarters

  • Analyze customer trends and spot opportunities for actions based on CRM reports

  • Support the Omnichannel project according to priorities (user stories & design, needs, KPIs, ...)

  • Coordinate gifting strategy with all the Regions and follow budgets

  • Coordinate the VIC guests attending the fashion shows in Paris

  • Support the development of One to One clienteling tools and their distribution strategy in Regions

  • Maintain the global clienteling calendar updated and ensure proper reporting of all activities

  • Be proactive and suggest developments of current systems, tools and practices

  • Follow Client Experience trends and provide benchmark on luxury industry and other industry best practices

    Profil

What about you?

You are interested in the latests trends of the retail industry: stores, merchandising, customer experience, Omnichannel journeys...

You already have an experience in CRM or in Customer experience departments.

You demonstrate good communication skills and team spirit.

You are organized, detail-oriented, calm and flexible.

You are also creative, responsible and able to take initiatives.

You are able to work under pressure and tight schedule.

You demonstrate excellent computer skills, especially in Excel (pivot tables, Vlookup, ...) and PowerPoint.

You are fluent in English. An additional language would be a plus.

Join the Givenchy Family!

Information à l'attention des candidats

Type of contract : internship

Duration : 6 months

Starting date : January 2018

Location : Paris 8