Chicago Mercantile Exchange Enterprise Application & System Entitlements Operations Internship- Year Round 2017 in United States

Enterprise Application & System Entitlements Operations Internship- Year Round 2017

Locations:Chicago

ID:13563

Description

CME Group is currently looking for an Enterprise Application & System Entitlements Operations year-round intern.

This candidate will assist the EASE & Co-Location Operations team on day-to-day activities in support of CME Group’s Globex, Clearing, and Co-Location applications. Support includes granting access and entitlements for internal and external users, providing customer education, and assisting with level one support for the applications. Analyst must ensure sensitive information is secured at all times and only appropriate parties are given access to CME systems.

Principal Accountabilities:

  • Respond to customer requests via multi support channels (Email, Phone, Chat, and walk up requests)

  • Provide first level troubleshooting for Globex, Clearing, and Co-Location applications

  • Assist analysts on day-to-day tasks as well as ad-hoc projects

  • Protect customer security by ensuring sensitive information is captured appropriately and only distributed to authorized parties

Skills / Software Requirements:

  • Excellent written and verbal communication skills

  • Strong customer service skills

  • Proactive, resourceful, and detail-oriented

  • Understanding of Microsoft Office, particularly Excel and PowerPoint

Education:

Currently pursuing a BS or BA

Local to Chicago

Flexible schedule of 15-20 hours per week during school, and up to 40 hours a week during the summer.

As the world’s leading and most diverse derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:

  • The widest range of global benchmark futures and options available across all major asset classes;

  • The most advanced trading technology;

  • Industry-leading clearing and risk management capabilities;

  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,

  • A great place to work.

With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.

We hope you will consider joining our world-class team.