Shaw Industries Inc Digital Support Intern in Dalton, Georgia

Job Title

Digital Support Intern

Position Overview


  • Provide quality first level support with a high degree of customer satisfaction, technical expertise, and timeliness.

  • Serve as immediate support to Info Center/Customer Service providing resolution research, support and follow through.

  • Analyze incoming issues to determine appropriate resolution procedure. Implement and document these resolutions.

  • Maintain detailed and up-to-date customer resolution data bank. Including management of resolution tickets to outside vendor support.

  • Perform general content updates and edits using content management systems

  • Audit and manage digital content for website utilization

  • Perform follow-up for proactive customer satisfaction.

Education requirement:

Pursuing a four-year college degree in Computer Science, Marketing or related field

Position Requirements:

  • Familiarity with Adobe Creative Suite

  • Ability to work with Mac operating system

  • Excellent customer relation skills

  • Excellent written and verbal communication skills

  • Experience with web interfaces and internet best practices

  • Willingness and ability to work with a variety of internal and external groups

  • Ability to work independently

  • Ability to adapt to customer needs and issues

  • Willingness to continue to grow with rapid technology changes

  • Ability to handle multiple projects and to adapt when priorities change

Preferred experience:

  • experience with Adobe Creative Suite

  • experience with web content management tools

  • experience with Mac operating system and hardware

  • experience with web analytics and consumer website requirements

Work Shift

8 hour, day shift

Our Nation’s veterans bring an extraordinary array of skills and training to any position. Shaw actively works to understand how these skills can translate to our job categories.Shaw will consider an applicant’s military service and work experience when determining whether a candidate meets the requirements of a posted job. Shaw values Diversity & Inclusion. We are an Affirmative Action and Equal Opportunity Employer, Veterans & Disabled.

Shaw Industries is more than a flooring company - we are 20,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. Our ability to supply products and services to residential and commercial markets worldwide depends on a constant look ahead. Through leadership and skills training, opportunities across multiple career paths, and a collaborative team environment, we are preparing our associates for the opportunities and challenges of tomorrow. Headquartered in Dalton, Georgia, Shaw Industries is a wholly owned subsidiary of Berkshire Hathaway, Inc. with $5 billion in sales and representation throughout the US as well as in Australia, Brazil, Canada, Chile, China, France, India, Mexico, Singapore, United Arab Emirates and the United Kingdom.

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