Astronics Intern, IT Help Desk - Part Time in Irvine, California

About the Organization

Astronics Corporation is a leading supplier of advanced technologies and products to the global aerospace, defense and semiconductor industries. Astronics' products include advanced, high-performance electrical power generation and distribution systems, lighting and safety systems, avionics products, aircraft structures, engineering design and systems certification, and automatic test systems.

Astronics' strategy is to increase its value by developing technologies and capabilities, either internally or through acquisition, and using those capabilities to provide innovative solutions to its targeted markets and other markets where its technology can be beneficial.

Astronics Corporation, through its wholly-owned subsidiaries, has a reputation for high-quality designs, exceptional responsiveness, strong brand recognition and best-in-class manufacturing practices.


General Summary:

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Perform responsibilities in accordance with all company standards, policies and procedures.

Principal Duties and Responsibilities:

  • Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN).

  • Investigates user problems and identifies their source; determines possible solutions; implements solutions.

  • Installs, configures and maintains personal computers, Windows networks, workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.

  • Performs software and application installation and upgrades.

  • Troubleshoots applications to identify and correct malfunctions and other operational difficulties.

  • Assists system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  • Assists personnel of other departments as a computer resource.

  • Provides computer orientation to new and existing company staff.

Job Specifications:

Candidate must be at least in Junior or Senior standing and attaining a Bachelor's Degree in Information Technology or related field. Experience in networking and help desk is a plus. Position is part-time.

The ideal candidate should possess:

  • The ability to communicate technical information to nontechnical personnel.

  • The ability to install, configure and maintain personal computers, networks and related hardware and software.

  • Knowledge of computer and/or network security systems, applications, procedures and techniques.

  • The ability to identify and resolve computer system malfunctions and operations problems.

  • Skills in organizing resources and establishing priorities.

  • Excellent verbal and written communication skills.

  • The ability to learn and support new systems and applications.

Position Requirements
EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Title: Intern, IT Help Desk - Part Time

Position: Intern, IT Help Desk - Part Time

Full-Time/Part-Time: Part-Time

Location: Astronics Test Systems (Irvine)

Req Number: INF-18-00008