DHL Global Forwarding Summer Internship - Air Export Specialist in Phoenix, Arizona


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.Visit our career site on the web at

We have an exciting Summer Internship opportunity for an Air Export Specialist! You will be part of our Air Export team and assist with the coordination between customer’s shipment exports, customs brokers, and shipping carriers.

You will handle customer facing activities, responding to customers via e-mail and phone, process shipments in our AS400 operating system, book shipments on line and via e-mail and track shipments to final destination.The intern will also offer assistance with other station mandatory administrative functions that are relevant to this position. This position will be based at our Phoenix, AZ location.

Key Responsibilities :

·Assist the team with coordination between all applicable parties for all air export shipments for our customers

·Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer

·Involved in customer service activities and shipment processing, tracking and routing

·Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates

·Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.

·Ensure customer profiles are accurate and updated

Skills / Requirements :

·Exceptional customer service skills

·Detail oriented and strong follow-up skills

·Proficient with Microsoft office (Word, Excel, Outlook)

·Ability to multi-task and work in a fast-paced environment

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.